Tag Archives: executive communications

Leadership Dishonesty:
When Is It Right for Leaders to Lie?

In my last post, I wrote about leadership dishonesty and asked the question, “When, if ever, and under what circumstances, is it okay for leaders to lie?” I’m interested to know what your experience has been. And I’m curious about author Jeffrey Pfeffer’s contention that the ability to misrepresent reality is a crucial leadership skill. […]
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Make Your Next Business
Presentation Like a TED Talk

I’ve been viewing some fascinating videos on TED.com, scanning them for tips on how to create great presentations. And I’ve been reading How To Deliver a TED Talk, by Jeremy Donovan. At some point in your career, you’ll likely be called upon to make a presentation to potential customers, superiors and/or colleagues. Your ability to […]
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Leadership Challenge:
Receiving Feedback Well

I’ve been discussing the art of receiving feedback. This is key for leaders because organizations need to respond with agility to changing market needs and to do so people must be able to shift and change frequently. You can’t do that without giving and receiving feedback. Today’s businesses, their leaders and teams need to be […]
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Why Receiving Feedback Is Hard

Most leaders are resistant when receiving feedback, in spite of what they verbalize—and from what I observe, this is a continuing leadership challenge. We generally don’t want to receive difficult information about ourselves, so issues go unresolved and challenges grow deeper. When staff are afraid to approach certain subjects, trust and unity suffer. Yet leaders […]
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3 Kinds of Difficult Conversations

Fifteen years of research at the Harvard Negotiation Project has produced some interesting information about what goes on during difficult conversations and conflict. In Difficult Conversations: How to Discuss What Matters Most, by Douglas Stone, Bruce Patton, Sheila Heen and Roger Fisher (Penguin Books, 2010), the authors explain there are three basic kinds of conversations, […]
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The Key Social Signals that Trigger Trust

According to some very intricate data on how we communicate, there are four kinds of social signals that are strongly predictive of future behavior. These signals unconsciously change our impressions of other people’s attention, trust, interest, and focus. But because signaling behaviors happen so quickly in conversations, we’re rarely conscious of how we intuitively sense […]
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How We Really Communicate:
Subtle Social Signals

How much do you pay attention to social signals while having a conversation? I’m curious about how we humans seem to unconsciously communicate with one another. Even before we say words, we often intuit how others feel. Scientists call these “honest social signals.” I recently picked up a book about this and am intrigued about […]
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Intuitions: Understand Gut Feelings &
Know How to Check Yourself

Self-checking and feedback are crucial for sound intuitive decisions, so some organizations have made these processes part of the culture in their executive suites. Intuitive thinkers admit their instincts are often plain wrong. They understand that human nature can cloud decision-making. For example: We will often take unnecessary risks to recover a loss (the classic […]
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Pattern Recognition: What Goes On During Intuitive Thinking

So, how are your pattern recognition skills? They may be more important than you think, if you’re a leader charged with making quick yet accurate decisions. I’ve been taking a peak behind the curtain at what goes on when we use intuitive thinking to arrive at best solutions. In the work I do with executives, […]
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The Wrong Way to Apologize at Work

We take it for granted, but there’s a wrong way to apologize. Who hasn’t said something in the heat of the moment that they regret? Everyone makes mistakes. We make insensitive statements, we speak before we think, and we let our emotions get the best of us. Then, we bungle our apology and make things […]
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