Tag Archives: difficult conversations

3 Kinds of Difficult Conversations

Fifteen years of research at the Harvard Negotiation Project has produced some interesting information about what goes on during difficult conversations and conflict. In Difficult Conversations: How to Discuss What Matters Most, by Douglas Stone, Bruce Patton, Sheila Heen and Roger Fisher (Penguin Books, 2010), the authors explain there are three basic kinds of conversations, […]
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Disentangle Difficult Conversations

Why do we avoid difficult conversations? At some point, many of us have had to deliver the dreaded line, “We need to talk.”  And this often precedes an argument rather than any conversation. How do you disentangle difficult conversations? Some conversations are so difficult that we’ll do anything to avoid them. This is possibly because: […]
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