Tag Archives: conversations

How to Use Social Signals in Conversations

I’ve been intrigued by new research about how we communicate and send social signals during conversations. New technology — the sociometer that measures our natural behaviors in the workplace — is revealing how people interact and work together. But for now, most of us don’t wear devices and don’t have the ability to dissect subtle message […]
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The Key Social Signals that Trigger Trust

According to some very intricate data on how we communicate, there are four kinds of social signals that are strongly predictive of future behavior. These signals unconsciously change our impressions of other people’s attention, trust, interest, and focus. But because signaling behaviors happen so quickly in conversations, we’re rarely conscious of how we intuitively sense […]
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4 Honest Social Signals that Unmask Conversations

I’ve been reading about the social signals we give during conversations and how raising our level of awareness can help us communicate better. There are several books about this, reflecting new research on social interactions. In particular, Honest Signals: How They Shape Our World by Alex Pentland of the Human Dynamics Lab at MIT, presents […]
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3 Types of Conversations Leaders Use

Leaders commonly rely on two types of conversations: telling and selling. When telling, they try to clearly specify what employees need to do (Level I). When selling, they try to persuade them with reasons for doing it (Level II). Unfortunately, some leaders resort to yelling andrepeating themselves, and they wonder why they never get the […]
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Conversational Intelligence: Is There Such a Thing?

Is there such a thing as conversational intelligence? It could be that some leaders are naturally more adept at the art of conversation. It’s certainly true that we all could improve our ability to engage and influence others through conversations. “Human beings are the most highly social species on this planet. When we succeed in […]
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Thoughts on the Fine Art of Smart Conversations

I’m reading an interesting book, Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results by Judith E. Glaser. In it, she observes that in some organizations executives use statements 85 percent of the time, only asking questions 15 percent of the time. And even their questions are often statements in disguise. Leaders who […]
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